Digital FAQs & Help (Adobe Digital Editions)
In addition to paperback, SMARTbooks are also available in digital (eBook) format. Our digital SMARTbooks are available for use with Adobe Digital Editions and can be transferred to up to six computers and six devices (authorized to a user’s Adobe ID), with free software available for 85+ devices and platforms—including PC/MAC, iPad and iPhone, Nook, and more!
Digital Download and Installation InstructionsUsing digital SMARTbooks in Adobe Digital Editions is quite simple — just download the free Adobe Digital Editions software, create an Adobe login, and then click on the link on our website to download/install your eBook. Adobe Digital Editions 4.5 allows seamless fulfillment of books across devices — with this feature, when a user fulfills a book on one device, the book will be automatically downloaded via AirSync to all the other devices (PC & Mac, iPad & iPhone, Nook, and more) that belong to that user activated using the same user ID. (Our digital SMARTbooks are authorized to a user’s Adobe ID and can be transferred to up to six devices and six computers via Adobe Digital Editions AirSync.) |
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1. InstallInstall free Adobe Digital Editions on your computer/device (and login with your Adobe ID, below). The link for the Adobe Digital Editions software is: https://www.adobe.com/solutions/ebook/digital-editions/download.html (Also available in the iTunes App Store and Google Play store.) |
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2. Sign-In/AuthorizeOnce you install Adobe Digital Editions, select “Authorize Computer/Device” under the settings/help menu and sign-in with your free Adobe ID (if you don’t already have one, you can create one). If asked to chose a Vendor, select “Adobe ID” from the drop-down list. |
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3. Download eBookReturn to our website, under the Account icon in the top right corner select Downloads to see your list of purchased eBooks. | |
A. Click on the green “Download eBook” box to download the “URLink.acsm” file
B. Once the “URLink.acsm” file has downloaded, click or open it to connect to the Adobe server to retrieve/fulfill the actual eBook C. Your Digital SMARTbook (eBook) will automatically save to your computer and open in Adobe Digital Editions (You only download the eBook from our site once; after that subsequent eBook copies are delivered to a additional devices via AirSync, below.) | |
Digital SMARTbook Features
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AirSync to Additional Devices (up to six devices and six computers)Adobe Digital Editions 4.5 allows seamless fulfillment of books across devices. When a user fulfills a book on one device, the book will be automatically downloaded via AirSync to all the other devices that belong to that user (activated using the same user ID). Just install Adobe Digital Editions software on your new/additional devices (PC & Mac, iPad & iPhone, Nook, & more) and sign-in with the same Adobe ID. See the full list of 85+ devices and applications. |
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Digital SMARTbooks are Fully InteractiveFind your information quickly and intuitively! In addition to pan and zoom, our table of contents, A-B-C, 1-2-3 charts, and index are fully linked and interactive. |
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Print, Highlight, Note, BookmarkAt a course or on TDY and need a copy of a particular chart or diagram? Our digital SMARTbooks allow you to print and copy up to 20 pages for personal use. Users can also highlight text, create their own page notes, and add bookmarks. Learn more on Adobe’s site at: https://helpx.adobe.com/digital-editions/kb/notes-highlights-underlining-digital-editions.html |
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Keyword SearchUse the “search” feature within Adobe Digital Editions to lookup keywords. Select a term you are looking for, then jump directly to that page. |
Error Messages & Help
Adobe Digital Editions includes a “Getting Started” guide. More information on how to use the application is provided in the Getting Started eBook included in the application download. After you download, install and run the application, the Getting Started eBook will be listed. Additionally, the complete Adobe Digital Editions help file can be found at: helpx.adobe.com/digital-editions.html
We’ve tried to cover some of the basic issues and typical error messages users may encounter below. If you don’t see your answer below, please contact us and we’ll be happy to assist!
The full Adobe® Digital Editions help page and FAQs, to include shortcut keys and known issues, can be found on the Adobe.com website at the Digital Editions help center: http://www.adobe.com/products/digitaleditions/help/
1. Distorted/Unreadable Pages on your iPhone/iPad?
Some readers have been reporting page display issues where pages appear to missing or distorted/unreadable, particularly on newer iPhones/iPads (particularly iPad Pro). This is not a problem with the eBook file itself; if you view the same eBook on a MAC or PC (or other device) the affected pages display correctly. It is because of hardware screen settings on the device that don’t match the software display settings. This can be fixed by simply adjusting the display settings within Digital Editions.
It occurs on pages in the eBook that are rasterized/presented as an “image” instead of flowing text. What happens is the fixed page image is being “resized” and “skewed/stretched” by the iPad to stretch out to the corners of the screen dimensions, but it doesn’t match up to the same proportions of the original image so the image is skewed or appears pulled/stretched apart, making it unreadable.
The issue can be fixed by adjusting the screen/page display settings within the Adobe Digital Editions software (on your iPad) so that the images are displayed proportionally!
A. To get to the setting, you have to access the menu bar at the bottom of the page. By default the menu is not visible. To access the menu, you have to click outside of the book page margins in the white space, and the menu bar will then appear at the bottom.
B. Click on the brightness 🔆icon which is middle icon in the bottom menu bar (circled in red below).
C. Next, click on the far right “T” box (also circled in red) to change the display setting and the page will display proportionally! (The middle “T” may also work for you, but it switches the display to “night mode”.)
** Another option would be to use Bluefire Reader app instead of Adobe Digital Editions! It is available for a small cost in the Apple App Store, but it correctly displays the pages proportionally and also offers a better background color (pages are white instead of dim). Here is an actual sample page that had the same display issues in the Bluefire Reader app:
2. Server & Activation Error Messages
This type of issue is generally just an issue of connectivity or a temporary issue such as maintenance with Adobe’s servers (the activation server). Occasionally Adobe’s activation server goes down. This is a system that belongs to Adobe and is out of our control. But it is monitored and maintained by Adobe, so if there is a temporary outage, they will get the access restored quickly.
Normally, if you just wait a few hours and try again, it will work. You may also try connecting through a different network at a different location. (If you’re on an office or organization network, you may check with your network administrator. Sometimes there are rules in place on a corporate/government network that prevent Digital Editions from communicating properly with the Adobe server.)
Usually this issue clears up by itself (try again after several hours) or we would recommend you attempt a different/refreshed internet connection to download your files. For example, if you are using wireless, attempt the connection with a hardwire, LAN/Ethernet connection (NOT wireless). Or if you have a notebook computer, attempt the download at another wireless hotspot. Or lastly, if you are at work (and it’s most likely proxy connection settings of the internal network), attempt the download at home.
This is from the Adobe Digital Editions help site: “When you download an item from the Adobe Content Server, you may encounter problems in which the Adobe server is unresponsive or the application cannot get the proper authentication. Adobe Digital Editions normally displays a dialog box telling you something about the problem. This is most commonly a transient problem that is most easily resolved by simply trying again.”
3. Error: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
This error message means that the eBook has already been downloaded from our website once and it has already been “stamped and authorized” to the user by Adobe’s content server.
The error message is because you don’t actually click on download link on our website again (to get subsequent copies of your eBook)….our web link is only to download the eBook the first time, and then it is “stamped and authorized” through the Adobe Content Server (which is tied to your ADOBE ID).
Adobe Digital Editions 4.5 allows seamless fulfillment of books across devices: with this new feature, when a user fulfills a book on one device, the book will be automatically downloaded to all the other devices that belong to this user activated using the same Adobe ID! (Our digital SMARTbooks are authorized to a user’s Adobe ID and can be transferred to up to six devices and six computers via Adobe Digital Editions).
So, to get the book on another/subsequent device — or a new computer — the process is to install the Adobe Digital Editions software on another device and simply sign-in with the same ADOBE ID and Password. The book will then automatically “AirSync” transfer to your device from the Adobe’s servers!
If you are not seeing the book in Adobe Digital Editions on your new/subsequent device yet, you may have to give sufficient time for the book to sync from the Adobe servers to your device over your internet connection! Part of the problem is unfortunately there is no status bar or hourglass icon that shows you the status of the AirSync process, it just happens in the background.
(It can take several minutes or longer depending on the Adobe servers and your internet connection, each file is more than 10MB and part of the issue is time to subsequently display the book files in the A.D.E. library.)
So may also have to start or restart Adobe Digital Editions on your new computer — or even completely shut down your new computer and restart it — to ensure the program fully installed and your A.D.E. login registered/synced with the Adobe servers, but it should automatically install the new books in your open Adobe Digital Editions program.
4. How do I get my eBook on another computer or device (AirSync)?
Yes, you can use/transfer your eBook(s) on additional devices!
Our digital SMARTbooks are for use with Adobe Digital Editions and can be used on to up to six computers and six devices (authorized to a user’s Adobe ID), with free software available for 85+ devices and platforms—including PC/MAC, iPad and iPhone, Nook, and more!
Adobe Digital Editions 4.5 allows seamless fulfillment of books across devices: with this new feature, when a user fulfills a book on one device, the book will be automatically downloaded to all the other devices that belong to this user activated using the same Adobe ID! After the file is downloaded from our website from our website link (for example, on your desktop) the first time, everything else happens by syncing through the Adobe Digital Editions software and Adobe servers for subsequent copies on other devices…and it’s all an automated process.
** So, to get the book on another/subsequent device (after the first install), the process is to install the Adobe Digital Editions software on another device and simply sign-in with the same ADOBE ID. The book will then automatically transfer to your device from the Adobe’s servers! (You do not return to our website and download another copy, you will receive an error.)
If you are not seeing the book in Adobe Digital Editions after you’ve logged in with your ADOBE ID on your new/subsequent device yet (i.e, your additional computer or iPad), you may have to give sufficient time for the book to sync from the Adobe servers to your device over your internet connection!
(It can take several minutes or longer depending on the Adobe servers and your internet connection, each eBook file is more than 10MB and part of the issue is the processing power of the iPad to process and display the book files in the A.D.E. library.)
So may also have to start or restart Adobe Digital Editions on your new device — or even completely shut down your new device and restart it — to ensure the program fully installed and your A.D.E. login registered/synced with the Adobe servers, but it should automatically install the new books in your open Adobe Digital Editions program.